KLM offers you a new service: receive your flight documentation via a Twitter Direct Message (DM). After booking your flight on KLM.com you can choose to receive your booking confirmation, check-in notification, boarding pass and flight status updates via social media. This makes your travel information easy to find in a single place of your choice, available at the airport, en route or at home. Any questions? No problem. Ask away and send us a DM on Twitter and our social media team is happy to help, 24/7.
Check the box and fill in your Twitter username.
Start using KLM on Twitter DM
You get on board by the Twitter opt-in on KLM.com during your booking or check-in flow.
The plugin is an opt-in functionality. If you wish to make use of the ‘KLM on Twitter service’, the only thing you’ll have to do is check the box and fill in your Twitter username.
How does the signing up work?
You can choose to receive KLM flight info on Twitter by checking Twitter opt-in box on KLM.com When this box is checked, a text box will appear where you can enter your Twitter username. The system will automatically show the public profile that belongs to this Twitter username. After finalizing the booking, the booking confirmation will be sent via a direct message on Twitter. This is only possible however, if you follow @KLM on Twitter already. When this is not the case, a tweet will be sent to you requesting you to follow @KLM.
A personalized Twitter opt-in
After filling in your Twitter username. the Twitter opt-in shows the picture and name of your public Twitter profile. You will receive the flight documentation and flight status updates on that Twitter account.
After entering your Twitter username, your profile will be automatically recognized.
Where do I find the plugin?
There isn't just one Twitter opt-in possibility in the KLM booking process that makes you receive all messages, there are three! The plugins have been placed:
After booking a ticket at the passenger details page: this concerns receiving your booking confirmation and check in reminder.
After check in at the passenger details page: this is for receiving flight status updates via Twitter DM.
At the boarding pass print page: this is for receiving your boarding pass.
Available for you in many languages
We are available on Twitter to answer your questions 24/7 in 9 different languages: Dutch, English, German, Spanish, Portuguese, French, Japanese, Chinese and Korean. You can also contact us in Italian during local office hours. We offer 24/7 social media service on Messenger, Twitter, Facebook, WeChat, Kakao Talk and LinkedIn.