Rolled out globally in the coming weeks
KLM on a verified WhatsApp account
KLM now offers you flight information via a verified KLM WhatsApp account. After booking your flight on KLM.com, you can choose to receive your booking confirmation, check-in notification, boarding pass, and flight status updates via WhatsApp. This makes information easy to find in a single place, so it is available at the airport, en route or at home.
Opted in? Ask us questions as well!
Any questions? No problem. If you opted in on KLM.com to receive flight information and documentation via WhatsApp, you will also be able to contact us, 24/7 in the same thread. We answer questions in Dutch, English, German, Spanish, Portuguese, French, Japanese, simplified Chinese and Korean. You can also contact us in Italian during local office hours.
Your messages are secured
All messages on WhatsApp are end-to-end encrypted. WhatsApp has created a business application that makes it possible for KLM to connect to you, using the same end-to-end encryption as used in WhatsApp. Messages are secured so that only you and KLM can read them, and nobody in between, not even WhatsApp.
Messages are secured so that only you and KLM can read them
Want to receive travel info via the WhatsApp verified account? Just check the box and fill in your WhatsApp phone number
Start using KLM on WhatsApp
You get on board by opting-in on KLM.com during your booking or check in flow.
If you wish to make use of KLM’s WhatsApp service, the only thing you’ll have to do is check the box and fill in your WhatsApp phone number. Your country code has been pre-filled for you, but you can change it if needed. The system checks immediately whether your phone number is registered as WhatsApp account. If so, a check mark appears.
Where do I find the opt-in?
There isn't one Whatsapp opt-in in the KLM booking process that makes you receive all messages, there are three! The opt-ins have been placed:
After booking a ticket at the passenger details page: this concerns receiving your booking confirmation and check in reminder.
After check in at the passenger details page: this is for receiving flight status updates via WhatsApp.
At the boarding pass print page: this is for receiving your boarding pass.
Available for you in many languages
We are available on WhatsApp to answer your questions 24/7 in 9 different languages: Dutch, English, German, Spanish, Portuguese, French, Japanese, Chinese and Korean. You can also contact us in Italian during local office hours. We offer 24/7 social media service on WhatsApp, Messenger, Twitter, Facebook, WeChat, Kakao Talk and LinkedIn.